When will my order ship?
Once an order is placed, the production usually takes 2-3 business days (maximum of 5)
The tracking information will be emailed to you automatically. Delivery times are as follows:
Each piece is 100% custom hand-made to order in only 2-5 business days!
**YourShine cannot be held responsible for delays caused by customs processes with international destinations. Estimated delivery times exclude any such delays.
Due to restrictions, we're unable to ship items to the following countries:
Note that orders of multiple items may ship separately for expediency, but there's no extra charge for this beyond the usual multi-item shipping rates. If you order more than one item from us then most likely the items will arrive in separate packages. They will also sometimes arrive on different days. The delivery time of your product is stated on the product page. Just remember that it is normal for your order to arrive in separate packages.
In addition, in some rare cases, we will have to contact you via email to confirm your order quantity or credit card fraud investigation before we send it to production. It may takes 1-3 days more than normal (depends on how fast we receive your answer emails).
How does YourShine handle returns?
Each item is made to order for every customer - and as such, we cannot accept general returns for items after they have entered production. This includes:
The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal condition.
In most cases, we will replace your order if there is a problem such as a defect or damaged. Our process takes 2-5 days to produce as we need to let the ink and glass on the handcrafted item settle and check for defects before shipping.
All Sales Are Final!
We do not accept any returns, exchanges or refunds after the start of production, unless the item is defective or damaged.